At Nour Blossom, each bag is carefully handmade with attention to detail.
If for any reason your purchase does not meet your expectations, please review our refund policy below.
Returns
We accept returns within 30 days of delivery, under the following conditions:
The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
The return request must be submitted within 30 days of receiving your order
Items that do not meet these conditions will not be eligible for a refund.
Custom & Personalized Orders
Please note that custom-made or personalized items are non-refundable.
Because these items are created specifically for you, we are unable to accept returns or issue refunds unless the item arrives damaged or defective.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method
Refund processing times may vary depending on your payment provider
Original shipping costs are non-refundable
Return Shipping
Return shipping costs are the responsibility of the customer
We recommend using a trackable shipping service, as Nour Blossom is not responsible for lost return shipments
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the issue
We will review the request and offer a replacement or refund where applicable.
Late or Missing Refunds
If you haven’t received your refund after approval:
Please check with your bank or payment provider first
Then contact us if the issue persists
Contact Us
If you have any questions regarding refunds, please contact us via our Contact page or by email at [your email address].
🤍 Important Note
Due to the handmade nature of our products, slight variations in color, size or details may occur and should not be considered defects.
Thank you for supporting handmade craftsmanship and for choosing Nour Blossom.