At Nour Blossom, each bag is carefully handmade with love and attention to detail.
If for any reason your purchase doesn’t meet your expectations, we’re here to help.
Return Policy
We accept returns within 30 days of delivery, under the following conditions:
The item must be unused, unworn and in its original condition
The bag must be returned in its original packaging
The return request must be submitted within 30 days from the date you received your order
Items that do not meet these conditions will not be eligible for a return.
Custom & Personalized Orders
Please note that custom-made or personalized items are final sale.
Because these pieces are created specifically for you, they are non-refundable and non-exchangeable, unless there is a proven manufacturing defect.
Exchanges
If you wish to exchange an item (for another model or color), please contact us first.
Exchanges are subject to:
Product availability
The item meeting all return conditions
Additional shipping fees may apply.
Return Shipping
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
We strongly recommend using a trackable shipping service, as Nour Blossom cannot be held responsible for lost return packages
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the issue
Once reviewed, we will offer a replacement or a refund, depending on the situation.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us via:
Our Contact page
Or by email at [your email here]
Please include:
Your order number
The reason for return or exchange
Our team will guide you through the next steps.
🤍 A Final Note
Due to the handmade nature of our products, slight variations are normal and should not be considered defects.
We encourage you to read product descriptions carefully before placing your order.
Thank you for supporting handmade craftsmanship and for choosing Nour Blossom.